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Member Online Services
Office of Consumer Affairs

Sometimes being able to talk to someone who knows just how you feel is very important. Peer support can make a difference in your recovery. Education can help you learn about your care plan. FHP’s Consumer Affairs program has a Recovery and Resiliency focus. Our Recovery staff members have one focus. They support member activities in the field.

Consumer Affairs Coordinators

The consumer affairs staff members are people who have lived with similar issues. They understand what other members are going through and can offer a valuable point of view. They start member support groups. They host annual events. One of these events is Celebrate Mental Health Month. They also host many other events with a Recovery & Resiliency focus. We support members who share their recovery success stories at these events.

Our Newsletters are mostly written by members. It has been very successful and can be found on our website. Click on the samples of earlier newsletters below:

We will be happy to give you more information about our Consumer Affairs Program. To find a support groups in your area, or to learn more about this program, please call us at the number for your Medicaid Area:

  • Medicaid Area 5    
    (Pinellas and Pasco Counties)
    888-563-9022
  • Medicaid Area 6    
    (Hillsborough, Manatee, Polk, Highlands and Hardee Counties)
    800-808-8033
  • Medicaid Area 7    
    (Orange, Osceola, Seminole and Brevard Counties)
    866-717-3816
  • Medicaid Area 8    
    (Charlotte, Collier, DeSoto, Glades, Hendry, Lee and Sarasota Counties)
    866-218-6069

To learn more about CMHC locations and phone numbers, please see our list of FHP Provider Partners.