Surveys
Florida Health Partners, Inc. uses satisfaction ratings from members, providers and stakeholders as key quality indicators. Satisfaction survey data is aggregated and trended to identify improvement opportunities including areas in which our administrative and clinical practices may need enhancement. This measurement system also objectively and readily detects whether or not FHP quality initiatives are working. FHP conducts three types of satisfaction surveys:
Member Satisfaction Survey
FHP emphasizes member satisfaction as a primary indicator of quality service and care. The survey questionnaire includes measurements which track satisfaction with FHP services ratings of providers, access to care, and outcomes of services. This survey is administered at regular intervals throughout the year. Members are surveyed each quarter regarding a variety of services being provided, including outpatient, day treatment, and medication clinic settings.
Provider Satisfaction Survey
FHP conducts provider satisfaction surveys annually, at a minimum. These surveys measure providers' opinions regarding our clinical and administrative practices as well as identify training needs.
Stakeholder Satisfaction Survey
FHP recognizes the importance of the involvement of stakeholders in all aspects of the program. In an effort to strengthen the coordination of care and improve service delivery, FHP initiated a stakeholder satisfaction survey to receive feedback regarding our services. This survey asks relevant stakeholders to identify FHP's strengths and weaknesses and to provide information on ways to improve the quality of services.